I've used Alarm Research for almost a decade now. They have been great!They helped with the install on the entirely new system, integrating my older system with a new addition I made to the house. I love the touch screens which makes it so easy to confirm the system is armed. They even added a camera system so I can see things when I'm away from home. I can not recommend them more.
Paul really knows the technical stuff! I changed companies 9 months ago after very thorough research of several companies. Paul was happy to go over the contract with me and modify parts I was not comfortable with. Nine months after installation I had an issue with pad unit. It was changed promptly. A few weeks later, the unit showed a faulty contact. Today they came and found no issue. Not sure if the problem was solved but what I know is that if I have further trouble, Paul will attend to it. I am also happy to rely on a local company
They were very prompt in getting a hold of me any time my alarm when off and when it was a tempted burglary they were able to get the police called quickly. They are very helpful and pleasant to work with! We have used them for our business as well for 20 years +!
Alarm research has been providing us with excellent service for over 20 years, both at our home and business. Paul and his staff are courteous, professional, and friendly. On the one or two occasions over the years when our systems did need attention, the technicians responded immediately and took care of the situation promptly. Thank you, Alarm Research. We sleep better knowing you have our back.